Hiring! Key Account Executive
We’re hiring a Key Account Exec!
Cloud Picker are seeking an experienced and strategic Key Account Executive to join their team and take ownership of managing relationships with their key coffee accounts, you will be instrumental in strengthening client relationships, and driving revenue growth across key accounts.
As Cloud Picker has grown into three locations in Dublin Airport, this role will maintain a strong connection, consultation and guidance with the Airport brand and its participants. This role is crucial in providing excellent customer service and building a supportive culture in Cloud Picker with their wholesale partners. This role requires a dynamic individual with a deep understanding of the coffee business, and the specialty coffee industry, including coffee and equipment knowledge as well as barista training as key aspects of the role. Experience working in a franchise model would also be advantageous.
Position: Key Account Executive
Hours: 5 Days per Week (8:00 - 16:30 | 40 hours)
Location: Dublin, Ireland (multiple site locations within Dublin)
Report To: Company Directors & Sales & Marketing Director
So you want in?
Please send your CV to hello@cloudpickercoffee.ie with a brief cover letter as to why you would be a perfect fit at Cloud Picker.
Responsibilities
Required Skills and Qualifications
What's in it for you?
Our B Corp Values and Commitment
Cloud Picker Coffee is an equal-opportunity employer. At Cloud Picker, quality is at the core of what we do. We believe the quality of our coffee is deeply connected to the well-being of the people and places we work with. Our business is founded on a set of values that create shared value and well-being for all. We operate with integrity and respect, making decisions rooted in honesty and ethics. We uphold human rights, respect diversity, and are committed to sustainability in all our practices. We also celebrate curiosity and encourage diversity of thought and background in our team. If you’re ready to bring your skills and passion for design into a team committed to quality and integrity, we’d love to hear from you!
General Responsibilities:
- Cloud Picker Airport / SSP liaison: Be the face and point of contact for Cloud Picker in our airport locations, ensuring the businesses are following the Cloud Picker guidelines.
- Facilitate training sessions for our clients, ensuring they receive the same level of coffee knowledge as our own teams.
- Support sites with knowledge transfer and best practices in relation to specialty coffee delivery.
- Ensure coffee, equipment and customer service levels are maintained to the highest standard, which includes maintaining cleaning and servicing standards.Coordinate with other Cloud Picker departments to ensure timely delivery of products to partners.
- Manage and maintain the Cloud Picker Bucket Coding system and compile weekly reporting on deliverability and system health.
- Manage, monitor and report the use of Flow in our Cloud Picker Cafes and work with cafes on espresso improvement.
- Provide our team with weekly regular reporting metrics related to role.
- As we are a small company a willingness to support other areas of the business if required is a personal attribute we find very supportive.
- Develop, nurture, and maintain strong relationships with high-value corporate clients and franchises, becoming their trusted point of contact.
- Conduct regular account audits and strategic planning sessions to ensure alignment with client goals and Cloud Picker's own production schedule and company vision.
- Recognise and identify problems and solutions to ultimately improve the partnership performance.
- Lead and manage contract requirements, and amendments to supply forms with a clear understanding of commercial terms.
- Ensure compliance with contractual obligations and oversee contract implementation to achieve both client satisfaction and company objectives.
- Identify opportunities for improving contract value.
- Leverage prior experience with franchise models to provide support, insight, and guidance on key client partnerships involving franchisees.
- Work closely with franchise operators to drive consistent quality and performance across all franchise locations in alignment with brand standards.
- Act as a liaison between corporate accounts and franchisees, helping to harmonise objectives and resolve any operational challenges.
- Identify growth opportunities within accounts to expand product or service offerings, enhancing revenue and client retention.
- Develop and execute tailored account plans and strategies that align with client needs and overall company goals.
- Executive, manage and improve company operational policy to ensure partner businesses are running to their highest standards
- Collaborate with cross-functional teams (e.g., marketing, finance, operations) to ensure clients receive comprehensive support and services.
- Monitor and analyse account performance, preparing regular reports on account status, performance metrics, and sales targets.
- Provide insights and recommendations for process improvements based on account feedback and performance analysis.
- Monitor and record consumer comments and sentiment, ensuring that, ultimately, customer needs are being met.
- Work with partners on-site at least 60% of the work week.
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
- Experience working with Specialty Coffee is highly desirable, including experience with barista training and coffee equipment knowledge and troubleshooting.
- 3+ years of experience in Key Account experience or a similar role, ideally within a corporate or B2B environment.
- Proven experience in managing large accounts with a strong track record of successful commercial experience.
- Prior experience working with franchise models, with a solid understanding of franchisee dynamics and needs.
- Excellent understanding of commercial and legal aspects of contracts, with attention to detail and a strategic mindset.
- Exceptional interpersonal and communication skills, with the ability to influence and negotiate at various stakeholder levels.
- Highly organised with strong project management skills, able to juggle multiple priorities effectively.
- Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint, etc).
- Willingness to travel as needed to meet with key accounts and franchise partners.
- Proficiency in SaaS and CRM software.
- A full valid drivers licence.
- (Health) Benefits including private supplemental health insurance via VHI after probation.
- Maternity/Paternity leave.
- Flexible working arrangements in line with the job description.
- Career development opportunities: We encourage open conversations about your career goals and provide training opportunities for advancement or transitions.
- External professional development through an allocated budget for conferences or online training.
- Internal promotions and opportunities to make lateral moves or change career direction.
- A work environment where impact, growth, and fun are part of the culture, with a commitment to continuous improvement
- Motivated to make processes more efficient, safe, sustainable, and transparent.
- Oriented towards cooperation by involving peers in their work when relevant, asking for feedback when necessary, and effectively processing said feedback in a productive manner.
- Committed to advancing awareness of health and safety policies, such as respecting the workload and office hours of peers.
- Attentive to new ways our business operations can be leveraged to further positive environmental and social impact.
- Proactive in sharing ideas on how to improve business practices, engage external stakeholders, or support the communities in which we operate.
- Engagement of stakeholders beyond direct sales partners, e.g., community stakeholders where relevant.
- Engagement of stakeholders on topics beyond sales-related conversations, e.g. proactively opening up conversations with stakeholders on how to minimise waste, conserve energy or water, and make more sustainable purchasing or operating decisions.
- Supportive of our local communities wherever possible through local sourcing, hiring, and investment.
- Willing to put in extra effort to gather, process, and disclose accurate information regarding environmental and/or social impacts to internal and external stakeholders.
- Committed to minimising waste and correctly processing the waste generated.
