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Wholesale Account Manager / Barista Trainer

Start Date: Immediate 

This role is a key point of contact with all our wholesale clients - representing the brand to existing and new customers, helping train their staff, and supporting them to grow and develop their business. It also involves coordinating production, taking orders and ensuring that those orders are fulfilled efficiently.

You will be an experienced barista trainer, and enjoy the challenge of training people at all levels. Some technical/machine maintenance experience will be advantageous, too. You should have confidence in your knowledge, but also be diplomatic, approachable, and take a pragmatic approach. You will actively build positive relationships with our coffee partners and their staff, fostering a sense of community among the baristas working with our coffee.

You will also need to be an organisational whiz, with a flair for complicated excel spreadsheets, who takes satisfaction in getting all your ducks in a row. You will take an active role in ensuring that production is as efficient as possible, actively seeking ways to improve systems in all aspects of production: ordering, stock control, roasting, packing, and delivery.

And finally, as well as a love of coffee, you are passionate about the coffee industry and hospitality in general, committed to keeping up with innovations and developments in the field, and to furthering your own education.

Duties include:

• Deliver barista training to wholesale customers
• Help wholesale accounts develop quality and grow business
• Provide first-line technical support to wholesale accounts
• Take wholesale orders and communicate to production team
• Develop sales to wholesale accounts
• Coordinate and plan production with Roastery team
• Assist with production, packing, and delivery as required
• Manage stock and ordering of retail products and packaging
• Ensure HACCP policies followed at all times
  
  

Some travel will be involved, and a full driving licence is a requirement for the position. While it is an integral part of the production team, roasting will not be a part of this role.

Please email your CV and Cover Letter to hello@cloudpickercoffee.ie